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04-04-2024 07:48 AM (Last edited 04-21-2024 07:16 PM by SamsungChelsea ) in
Galaxy WatchAs the subject and location suggests, my watch during the middle of a workout has started repeatedly pausing the workout and saying "Seems like you've stopped. Finish workout?" And it does not matter how much I'm moving, how high my heart rate is, or how many times I tell it to resume. The watch did not do this last month and it does not matter what workout I'm doing. Whether I'm walking, running, lifting weights, rowing, doing a dynamic workout, about every 20 seconds to 2 minutes this notification pops up.
I've done everything I can from restarting the watch, resetting the watch, checking for updates, going into each exercise choice and turning off "Auto Pause", going into the settings and turning off "Activities to detect" on both the phone Samsung Health app and in the watch. I've even called Samsung tech support and the man I talked to was saying that it must be an app causing it but i've turned off all app notifications except messaging apps.
The only thing I can think that might be going on is I cannot change "Auto detect workouts" in the Advanced option of the Samsung Health app settings.
I need help.
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04-25-2024 12:02 PM in
Galaxy WatchThank you for following up. I can certainly understand your frustration with the workouts not functioning as expected. I would recommend submitting an error report as this will allow out team of engineers to get a hands-on look at the symptoms you are experiencing. Please use this link for the steps to properly submit an error report: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/
I would also recommend reaching out to our Samsung Health team directly using the contact information in this link for further assistance: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...
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04-04-2024 08:16 AM in
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04-06-2024 11:38 AM in
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04-07-2024 10:49 AM in
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04-09-2024 08:56 AM in
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04-09-2024 09:25 AM in
Galaxy WatchI'm a trainer and coach, so it's imperative that I track my own progress meticulously.
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04-09-2024 09:26 AM in
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04-10-2024 08:55 AM in
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04-10-2024 09:33 AM in
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04-11-2024 12:20 PM in
Galaxy WatchThank you for reaching out. I can certainly understand your frustration with not being able to use the auto-detect workout feature. In order to better assist you, can you please tell me the device your watch is paired with?
Do you have any tattoos on the wrist the watch is on when experiencing these symptoms?
Have you tested your phone in safe mode to see if your watch will still track the workout using the auto-detect feature?