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‎10-11-2020 05:08 AM (Last edited ‎10-13-2020 07:06 AM ) in
Galaxy WatchSolved! Go to Solution.
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‎06-30-2021 06:56 AM in
Galaxy WatchIf the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the software might need updating. However, a simple reboot may solve the problem. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003204/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎10-14-2020 11:29 AM in
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‎12-19-2020 05:17 AM in
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‎03-14-2021 08:28 AM in
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‎03-14-2021 08:29 AM in
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‎03-14-2021 08:29 AM in
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‎04-11-2021 03:43 AM in
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‎04-11-2021 04:53 AM in
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‎06-29-2021 07:52 PM in
Galaxy WatchI waited till Watch 3 to buy one thinking Samsung would have removed the kinks like this by now. They did not enable the ECG in Australia yet. On top of that since an update a few days ago, the battery is draining in a day and it has not tracked the sleep in 3 nights 😞
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‎06-29-2021 07:58 PM in
Galaxy Watch