Two weeks ago a black dot showed up on the screen of galaxy z flip 3. It was a size of a sesame seed at first but now it is the size of a bean. I tried to reset but the black dot is still there.
I bought this phone about 14 months ago and my warranty expired 3 weeks ago.
I called Samsung Product Support. The agent told me that if the warranty is expired, I have to pay for the repair service. So I called the Samsung repair center nearby and they told me that I need to replace an inner screen and that will be $500+ tax.
I didn't do any physical damage to the phone (no crack on the screen, no water damage, etc.), and works well. The phone was on my desk and suddenly a black dot appeared on the screen. Isn't this the manufacturer's fault? Shouldn't they build the phone to last more than 5 years? It is hard for me to understand why I should be paying for the faulty inner screen.
Solved! Go to Solution.
Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/
This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/