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Samsung TV Plus - No streams

(Topic created: 11-21-2023 01:58 PM)
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Moshpit
Asteroid
Options
HD and UHD TVs

Hi. Decided to try Samsung TV Plus for S&Gs. I'm in Australia.

Everything works; guide, channel details, thumbnails for shows, etc UP TO the point where I select a stream to watch. Then I get no video or audio, just the spinner in the top RHcorner with the STV+ logo, a delay then an Error message and a Retry button. No error code, no explanation. Retry and  same result.

Wireshark shows that the TV is only accessing broadcast and multicast addresses.

Smart Hub reset. No change (other than I had to re-enter my account details)

Network Reset. No change

Factory Reset TV. No change. All settings show OK / Green ticks.

Gateway address .1 also hosts the DHCP server. DHCP is advertising 1.1.1.1 and 9.9.9.9 DNS servers.

I've tried DNS change to Google public. Manually setting IP address and DNS.

 

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LongHiker
Legendary Samsung Care Ambassador
Options
HD and UHD TVs

@Moshpit This discussion area is for Samsung US products and services. Since this issue is very possibly regional I doubt that you will get the detailed assistance you need here. I suggest that you post in the Australian discussion group. You can find it here -> https://www.samsung.com/us/common/visitlocationsite/ 

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LongHiker
Legendary Samsung Care Ambassador
Options
HD and UHD TVs

@Moshpit This discussion area is for Samsung US products and services. Since this issue is very possibly regional I doubt that you will get the detailed assistance you need here. I suggest that you post in the Australian discussion group. You can find it here -> https://www.samsung.com/us/common/visitlocationsite/ 

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