I am also from South Africa. Also have been battling to get service from Samsung on this. My ht j5500k is at a repair Centre in Pretoria at the moment. It has already taken me more than 10 calls just to get to this point. I will update when I get feedback from the repair Centre and share my end to end experience. At this point I am still of the opinion that Samsung is not treating us the same as their customers in the USA and UK which is realy sad.
Only if your system is less than a year old... for the others.. my answer was too bad so sad!!! And i am livid. they are the ones that broke it with a faulty update|!
Mine must be around 3 years old and i should get the repaired unit back tomorrow.
Don't give up and keep at them, maybe linking them to this thread to help point out that their stance is out of line with the rest of the Samsung regions.
Mine is 4 years old. It's on its way back and supposedly fixed. Don't let them fool you with the age. Some Samsung service reps are not up to speed that Samsung did the damage and are willing to fix it for free. They are obviously not proud of their own screw up but they are trying to fix the problem they made If one rep doesn't work try again and get someone else.
Thanks. You meant 1-800-samsung not samsing ,correct? Just wanted to make sure.
1-800-Samsung. You got any idea how many times I've posted that number here? I'm getting bleary eyed. And btw. It helps if you quote in your reply. Easier to follow the thread that way.
