It would appear that Samsung's plan is to do nothing. They've disengaged from their customers and apparently will just ride it out until the noise goes away. I haven't seen so much as a definitive "we're working on it" in a week, which suggests to me that they're NOT working on it.
"We will post an update here on this thread when we have more information." was posted on Monday, it is now Friday. Any update for customers? I typically like the Samsung brand, but this lack of communication is frustraiting.
Please update the "Solution" so we can all get an update as to what the current plan of action is.
Same issue here. Everything was fine with my BD-JM57C until June 20. Now it wont play any disc or app. Turning it off and unplugging, switching to another TV did not help.
I greatly appreciate your response but has there been an update on the fix or solution? I've had these two Blueray DVD players for two years, I cannot afford buying another one at this time. I know you are doing all you can but if you could please see if they could expedite on the solution it would be great appreciated. Thank you for all you do. Stay safe.
You can add all 3 of my HT-J4530 systems to this mess... tried talking to the Chat and they were clueless for a problem that is affecting thousands of customers - he had no idea this issue existed and assured me I was the only one and that the only solution was to hire a Technician to come out to the cottage to diagnose my hardware... would have cost me hundreds of dollars in travel time alone.
I then called into the service line and was advised of the broad scope of this crash but could not confirm if a Firmware update was the cause.
I'm curious, is it only affecting those units that are online and set for auto updates or are there stand alone units that have crashed as well?
Samsung - please fix this or stand behind your brand and issue a recall for replacement units... I'd strongly suggest you do not shrug this off and take a "it's obsolete hardware out of warranty" position.
Sincerely - a frustrated and disappointed customer.
