HW-S60A Alexa soundbar with 9100S surround speakers

[usert74Zml51EY]

I don’t know what I’m doing wrong they have volume but only during movies and it’s so quiet, I have the volume on the soundbar rear speakers all the way up — is there any way to make these louder or get them to play sound when I have music on? The instructions are worthless! 

[Samsung_Moderator · Accepted solution]

Hello! I understand how low volume during a movie can be frustrating. What I would recommend is trying the troubleshooting steps in the link below to try and help solve this issue. 

https://www.samsung.com/us/support/troubleshooting/TSG01108751/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location