Q600A high standby power consumption

[userhnPIq3E7Re]

Hi, I recently bought the q600a soundbar, as I get it I applied the latest firmware version available Version 1002.5 (2021-10-29), the problem is that the subwoofer consumes 27W in standby and does not change...
Has anyone else measured the standby consumption of a samsung sound bar? the problem is in the consumption of the subwoofer, the bar does not have the problem....

[Anonymous]

Good afternoon, I will be happy to assist you. Have you tried to initialize the soundbar and re-pair the subwoofer?

[userhnPIq3E7Re]

Yes but i get the same result, the subwoofer always make the same consumption, turned on or turned off (stand-by) when the back side led turn red when the bar is turned off.

[SamsungAl · Accepted solution]

I would like to look a bit further into this for you! Can you send a private message to any of the mods here with the full model and serial number?