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Original topic:

Q950T rear speakers and sub stop working after power off

(Topic created: 12-22-2020 09:58 AM)
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Erroneousss
Asteroid
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Home Theater

I see issues like this have been around in previous models. Just curious is there a fix for this?  

Whenever I turn off the sound bar the rear speakers and sub stop working next time it's turned back on. Nothing shows it loses its connection but they don't work. I had to power cycle the sound bar twice today to get them to finally work again after I linked them. 

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userKo2s8KAvYa
Constellation
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Home Theater

I have the same issues even with the FW being updated. I have sent the product to the service center. Waiting for them to send it back to me.

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userne58s3dCix
Constellation
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My 950t in the UK is doing the same - very annoying.

 

When is a perminent fix coming out samsung!?

 

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john329
Asteroid
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This sounds like a software issue to me. Samsung needs to fix this.

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NAcharya1
Cosmic Ray
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Been getting similar behavior on my setup too. I have to power cycle the sub when it loses connection and it seems to reconnect. 

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userNo4gRPmijn
Constellation
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Home Theater

Had the same problem with a brand new set of Q950T, and searched high and low for a solution.

The above mentioned solution I couldn't use because I was never able to connect the the Soundbar to the Smartthings app, and therefor also not to the WiFi.

Here's what I did to make it work:

  1. Turn off Soundbar
  2. Init pairing mode on SW + rear speakers (quick flashing blue LED)
  3. press UP on the soundbar remote until it reads ID SET in the display
  4. Verify that all speakers are playing and that the system is working
  5. While the system is now on, press - (Minus/volume down) and + (plus/volume up) on top of the soundbar simultaneously until display shows INIT

After that the pairing worked, the rear speakers and SW reconnects when powering the system on, AND I could now connect the soundbar to the WiFi from the Smartthings app

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SamsungLK
Samsung Moderator
Samsung Moderator
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!




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