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Original topic:

Q990C Alexa app issues

(Topic created: 11-18-2023 05:07 PM)
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Viking_10
Constellation
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Home Theater

I just had delivered a brand new Q990C and so far am pleased with it.  I noticed through the Alexa App the soundbar was paired to two different tv,s, one of which I do not own.  Does Samsung test these with any TV before sending out or did I get a used / refurb one I bought as new.

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hello! Thank you for reaching out! I see how this can be a cause for concern. I would recommend reaching out to your retailer to make sure you did not get a refurbished one and see about getting an exchange. If it was purchased through us directly please feel free to call into our e-commerce team at 1-855-726-8721. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! I see how this can be a cause for concern. I would recommend reaching out to your retailer to make sure you did not get a refurbished one and see about getting an exchange. If it was purchased through us directly please feel free to call into our e-commerce team at 1-855-726-8721.