I just had delivered a brand new Q990C and so far am pleased with it. I noticed through the Alexa App the soundbar was paired to two different tv,s, one of which I do not own. Does Samsung test these with any TV before sending out or did I get a used / refurb one I bought as new.
Hello! Thank you for reaching out! I see how this can be a cause for concern. I would recommend reaching out to your retailer to make sure you did not get a refurbished one and see about getting an exchange. If it was purchased through us directly please feel free to call into our e-commerce team at 1-855-726-8721.
