Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Samsung_lIlj2py]

Is there a solution here or at least a response?  Maybe stop rolling out the update?

[Members_GynR10q]

Where is the solution Samsung?!

[JoseMalaga]

El mismo problema q990d jodida con la actualización. En España.Me toca llevar servicio técnico.

[userlh1xWi8o8j]

Same problem with 1.5 month old Q990d. Any solutions beside turn it back to manufacture for services ?

[ThomasKn]

Here the same in Austria today. 
Update brick my soundbar. 😔

support will set me on a list for the solution. 

[jrmmtl]

@Samsung_ModeratorI'm sure everyone at Samsung is aware of this issue by now. Your community would appreciate a reply, even if there isn't yet much to say, acknowledging that you are taking this issue seriously and are working on a speedy solution. Ignoring your clients this way generates frustration, and is not good business practice.

Respectfully,

[Tjc2005]

@Samsung_Moderator come on. This is ridiculous. At least acknowledge the issue and tell us what's happening.

This will be the last Samsung device I buy at this rate. 

[W1m]

Same here  Nederland

[VillainJoKeR]

I too have this issue. Please provide a remedy soon

[Richard0o]

Same thing happened to me on my q990d after updating. Service centre in my location said that I should send sounbar to them or to the seller to get it repaired under warranty.  Slovakia