Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[MasterW]

Same issue here in Philippines. Bricked my Q990D after that **bleep**ty 1020.7 firmware update. I'm yet to reach out to Customer Service.

[Carrdogg]

Just got off the phone with Samsung electronics customer support. They are sending a technician to my house (USA) to diagnose my bricked Q990D. The representative could not find any information related to widespread 1020.7 issues yet it’s all over the internet.  Shame on you Samsung.

[FatKidFriendly53]

Ha thats exactly  what customer support told me. I thought was kinda strange to send someone to my house for this haha. Next day I got email giving me UPS Tracking label to ship it to their repair center in New Jersey (USA)

[bsanchez504]

Same here! says TV Arc and then when u turn it off it says BYE for about a min! App says device is offline and won’t do anything.

Support?? a response and an admission of the problem is OVER DUE! 

[Bas47]

HW-Q995D owner, Denmark. 

Same issue as everyone else in this thread. Updated to the latest firmware, 1020.7 , which resulted in it bricking. 

Symptoms: stuck at last source used, eArc, with unchangeable volume controls. Unreachable by phone app or any other Bluetooth capable device. Takes roughly 30 seconds to shut off and when turned back on it’s stuck at same settings as before.

None of the factory reset methods work.

[MetroidTalon]

Me too. It auto updated and within 2 days it's a brick. Only scrolls TV eArc. Support was unhelpful and didn't want to accept the firmware had anything to do with it. They want me to ship it out but I have yet to find a box to fit it in.

[useraUJxu2e00F]

Same...sent a UPS label for me to return it for repair/replacement.

[NeverUtesUT20021]

I wouldn't send it yet. 

[WK2122]

Glad this is not just me. I have the HW-Q800D and am experiencing the same. Stuck in e-arc mode, buttons on the remote and soundbar do nothing. Gets stuck with “bye” on the screen, not connecting to wifi, can’t turn volume up or down. Ticket has been launched. What a disappointing for such an expensive device. 

[user04qcLy1Ca1]

Hey all. We've now reported on this situation and hope to hear back from Samsung soon. Sorry you're going through such a frustrating experience. I'll be keeping an eye on this thread.

Chris Welch
The Verge