Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: Thursday)
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Jwrc
Constellation
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

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Marcelotav
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Aqui no brasil tambĆ©m fui afetado 

Barry25
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did anyone find a resolution to this

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Cff-lgky
Astronaut
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I suspect that this one is going to be tricky to fix. Since the reset doesnā€™t do anything and thereā€™s no response but the last connection type on the front, they will have to determine how to trick the device into taking an update once they correct the issue weā€™re all dealing with now. It does suck that Samsung wonā€™t even have someone give us a response that says ā€œWe hear you, weā€™ve verified the issue (seems like it should b easy to do) and weā€™re on it. Pretty weak Samsung. Please give this some attention.

GabeK
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Same issue with my HW-QS730D soundbar. 

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ā€ƒ

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mal2025
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Just logged a ticket, my soundbar is to be taken away for repair as the firmware update goosed the motherboard! 

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mal2025
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From the Samsung Expert:

Unfortunately, based on our findings, the problem has something to do with the motherboard already because of the prior update and sadly, we don't have any way of resolving this via another software update, that's why it would really need to be repaired in this case. I do apologise for this inconvenience

Tjc2005
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Was this live chat?

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mal2025
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Yes, they are open 24/7

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Tjc2005
Asteroid
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Interesting. Thanks for the update, community member. Not Samsung unbelievable really that they couldn't just do exactly what you've done here.

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RoshN
Constellation
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I took it back and got a brand new one. Deleted the smart things app. This one is going to be off grid for the next 3 years.