Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Marcelotav]

Aqui no brasil também fui afetado 

[Barry25]

did anyone find a resolution to this

[Cff-lgky]

I suspect that this one is going to be tricky to fix. Since the reset doesn’t do anything and there’s no response but the last connection type on the front, they will have to determine how to trick the device into taking an update once they correct the issue we’re all dealing with now. It does suck that Samsung won’t even have someone give us a response that says “We hear you, we’ve verified the issue (seems like it should b easy to do) and we’re on it. Pretty weak Samsung. Please give this some attention.

[GabeK]

Same issue with my HW-QS730D soundbar. 

 

[mal2025]

Just logged a ticket, my soundbar is to be taken away for repair as the firmware update goosed the motherboard! 

[mal2025]

From the Samsung Expert:

Unfortunately, based on our findings, the problem has something to do with the motherboard already because of the prior update and sadly, we don't have any way of resolving this via another software update, that's why it would really need to be repaired in this case. I do apologise for this inconvenience

[Tjc2005]

Was this live chat?

[mal2025]

Yes, they are open 24/7

[Tjc2005]

Interesting. Thanks for the update, community member. Not Samsung unbelievable really that they couldn't just do exactly what you've done here.

[RoshN]

I took it back and got a brand new one. Deleted the smart things app. This one is going to be off grid for the next 3 years.