Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[HeliumF]

For you and anyone else wondering. I also have the same issue 990D. It happend on Monday. After trying all the fixes I didn't bother calling support I just went straight onto the online system to report the fault as it's under warranty.

I had a call on Tuesday from the 3rd party Samsung use for repairs. They picked the soundbar up on Thursday.

I had a call from Samsung on Friday to update me on what is happening.

The 3rd party has had to order a new mainboard to fix the issue.

[ApocalypseRogue]

Hey guys, my Q990D bricked last night with exactly the same issue, I got a message from 'Smart Things' saying "hub disconnected" I spent 2hrs with a Samsung chat tech this morning and nothing he did worked, I have an engineer coming out. If you haven't already I would suggest you start a ticket for repair. I'm in the UK :united_kingdom:

[Members_GynR10q]

Same Q990d bricked since 03/13. Unable to reset it. 

[MvdS74]

Same issue here, since yesterday my Q990D has become unresponsive. Reset doesn't work, device is offline and my SmartThings app can't get it back online. It can find the device but when trying to add the device to the app, it says the device needs to be switched on to continue (but the device has been switched on the whole time and switching it off and back on doesn't do anything)

[Tickledeez]

Device was working up until 3/12/2025. Will not connect with any source. Attempted to reset with volume + and - without success. INIT never appears. Unplugged for 10 mins and replugged with no change. Message on marquee is looped - TV ARC. Attempted in manual update through USB with latest firmware from Samsung, with no reaction when plugging into device. Samsung TV does not see device appear when scanning for connection. Remote can only turn device on and off, other buttons have no effect. Hope this is escalated and resolved soon.

[sing803]

same here, Q990D 0 responsive after 1020 update on 3-13-2025 USA

[xomaszi93]

After contact with Samsung Poland, They told me, i had to take back the soundbar to the service center for repair. 

[bullus0]

I asked the Admin Samsung moderator to respond once more in this topic like he did in the beginning. Even without an update I think its good to keep the people aware that we are being listened to... 

Still I hope on update firmware soon to fix it and not sending back 100.000 soundbars per country, Or service team come to your home to fix this with patch... This is will be a big issue and takes half year I guess before all are back and fixed again... Or even worse we need to send all parts back including speakers I hear. How to get this all in 1 package that notthing damaged by moving in a truck and trowing on the ground. This costs the customer a lot of packaging stuff like buble foil etc which I don`t have here at the moment.

[Bontikker]

The service and communication at Samsung is really poor. If only they would keep us updated on the status and whether they are working on it. 

[Lanchez]

Same problem here. Finland and q990d. Yesterday was working just fine. Now stuck on hdmi2.