Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Phruff]

Just brought whole system to UPS as instructed, out $42 in packaging!  I expect Samsung to keep us whole and offer something as compensation for this disruption. 

[NavenShankar]

Yeah, I got into the same issue in India. The sad part is I just bought it on Feb 22. On March 10, I got into this issue because it got auto-updated. So, I escalated this matter to Samsung, and they tried remote diagnosis. But they failed, saying it's a software issue, and they assigned me to a technician. But, when the technician arrived, he not even tried a software diagnosis. He directly disassembled the unit, which I bought 2 weeks ago. At the end he couldn't find any problem. Since he disassembled my unit within the purchase of 2 weeks I asked for an replacement unit and they agreed for it. 

[Tjc2005]

Ok Samsung have officially burned their bridges with me now.

A day of hearing nothing, I'm like, ok let's see. But STILL not even acknowledging it after days is criminal. Fobbing us off pretending they don't know on the phone or live chat is pathetic. You spend a premium so I expect premium support, no statement, nothing. They hope it'll just get brushed under the rug.

[pellro]

same issue with my Q910D

[Members_L3KiHOC]

Replying here that you are not alone! My Q910D is also bricked!

[Members_L3KiHOC]

My Q910D is also bricked. I am seeing reports that other Q Series bars are also bricked besides the 990D. 

[tofa21]

In my case, I am still in 1016 but the last time I used it, there was no sound in eARC mode. it was showing hdmi 1 first and then eARC later, but no sound. then I turned on the TV and set it to wifi speaker and it was working again, but not in eARC mode no in Q-Symphony mode. I unplugged and replugged the cable and turned the device on and off via remote. didn't help.
Then I pulled the power plug while it was running and put it back after a few seconds, the. it started working again in eARC. but after seeing this current scinario. I am not updating it and already disabled my auto update in smart-things app. @Samsung please clean up this mess. People don't expect such blunder in this premium range device!!! 

[Members_RI0eXYl]

I am super upset with Samsung. I have spent thousands of dollars on their products, and have only had my q990d a few months. FIX THIS PROBLEM SAMSUNG! YOU'RE PISSING OFF YOUR BEST CUSTOMERS!

[tofa21]

Same here! 

[gajhira]

Q990D 7 months old is now Bricked, I didnt knew samsung sent Firmware update AUTOMATICALLY via WIFI, with the consent of who? this is why Samsung monitors are only upgraded via USB, now I'm so Fck'd Up because I live in Mexico and the Service Spots are rated 1 to 2,5 out of 5 starts in here, where I'm I gonna send it to if they are not good enough ? ... I tried volume reset on hardware, pause/Play controller reset, Config button reset, even the  USB Service to made a manual upgrade but it doesnt even feed the USB for voltage now.
I'm stuck with the same as everyone saying TV eARC all the time...

I will not complain if it was a 200usd sound barr but men its the 1500usd one and support in Mexico is the worst. I hope you allow us to go with out retailers return the soundbar and get a new one