Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[stixxy]

This topic most likely has been covered already, but IF you are fortunate enough to still be on version 1016 either by chance, or by disabling auto-update...applying the 1020.7 update via USB did work for me. I spoke to Samsung to discuss best path forward given I'm on 1016. They suggested updating via USB and felt very confident this should not be an issue. The 1020.7 update issue 'appears' to manifest itself in many cases during over the air (WiFi) updates, not USB. Of course, if your system is 'bricked' this will not work as many have already indicated.

I disabled auto update as soon as I heard about it (day 1), also disabled Q990d WiFi client in my router just to be sure.

The directions provided by Samsung on their website are pretty straight forward. Just be sure to have the 2 folders at the root level of the FAT32 USB stick and you will need to re-enable the Q990D WiFi client in your router just prior to beginning the process (if you disabled it earlier). Took about 5 minutes total to update.

Some may ask - why not just leave it at 1016? Great question. I guess I felt comfortable enough with the tech support person I spoke with to proceed. He was very knowledgeable and helpful. For others in this same position, they will have to decide what is best for them.

Man - this really sucks for all those folks affected. I got lucky - plain and simple.

[Chasefoolery]

I’m on 1016, but mine is still bricked. Was yours frozen or still working properly when you USB installed?

[Phruff]

Just brought whole system to UPS as instructed, out $42 in packaging!  I expect Samsung to keep us whole and offer something as compensation for this disruption. 

[NavenShankar]

Yeah, I got into the same issue in India. The sad part is I just bought it on Feb 22. On March 10, I got into this issue because it got auto-updated. So, I escalated this matter to Samsung, and they tried remote diagnosis. But they failed, saying it's a software issue, and they assigned me to a technician. But, when the technician arrived, he not even tried a software diagnosis. He directly disassembled the unit, which I bought 2 weeks ago. At the end he couldn't find any problem. Since he disassembled my unit within the purchase of 2 weeks I asked for an replacement unit and they agreed for it. 

[Tjc2005]

Ok Samsung have officially burned their bridges with me now.

A day of hearing nothing, I'm like, ok let's see. But STILL not even acknowledging it after days is criminal. Fobbing us off pretending they don't know on the phone or live chat is pathetic. You spend a premium so I expect premium support, no statement, nothing. They hope it'll just get brushed under the rug.

[pellro]

same issue with my Q910D

[Members_L3KiHOC]

Replying here that you are not alone! My Q910D is also bricked!

[Members_L3KiHOC]

My Q910D is also bricked. I am seeing reports that other Q Series bars are also bricked besides the 990D. 

[tofa21]

In my case, I am still in 1016 but the last time I used it, there was no sound in eARC mode. it was showing hdmi 1 first and then eARC later, but no sound. then I turned on the TV and set it to wifi speaker and it was working again, but not in eARC mode no in Q-Symphony mode. I unplugged and replugged the cable and turned the device on and off via remote. didn't help.
Then I pulled the power plug while it was running and put it back after a few seconds, the. it started working again in eARC. but after seeing this current scinario. I am not updating it and already disabled my auto update in smart-things app. @Samsung please clean up this mess. People don't expect such blunder in this premium range device!!! 

[Members_RI0eXYl]

I am super upset with Samsung. I have spent thousands of dollars on their products, and have only had my q990d a few months. FIX THIS PROBLEM SAMSUNG! YOU'RE PISSING OFF YOUR BEST CUSTOMERS!