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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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yesterday in
Home TheaterFacing the same issue, brand new Q990D bricked after the 1020.7 update (India).
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yesterday (Last edited 22 hours ago ) in
Home TheaterToday, March 15th, My Q990 Sound Bar crashed. I just bought it February 2nd, and paid over $1500.00 for it.
Its only showing the following messages:
ON
HDMI- E-Arc
and Bye
Thatās it. Nothing else works either by using the remote or using the buttons on the Sound Bar.
i called customer service several times, they were worthless, completely worthless. The only solution they had was to tell me they would open a ticket, so they could send me a usps label so I can send my Soundbar back to Samsung.
I didnāt pay the kind of money I paid on a Soundbar just to send it back to the company after only one month of use. FK that! I also bought a big screen Samsung tv, and Iām going to send both of these Items back to Target and Amazon and get my money back.
Thank goodness I found this link, thereās thousands of customers in the same situation Iām in.
Iāve never purchased electronic equipment from Samsung, they came highly recommended, wow, itās been a nightmare and a pain in the Buttocks experience with them. Just a horrible experience with Samsung!
Please read below all the comments from other upset Samsung Q990d Sound Bar Customers.
I could see this turning into a class action lawsuit fast.
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yesterday in
Home TheaterSame problem here in Germany on the Q990D. Since friday the soundbar does not respond anymore.
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22 hours ago (Last edited 22 hours ago ) in
Home TheaterI'm from Argentina and my Q990D is also affected by this. TV earc stuck and does nothing else after this **bleep**g update. Samsung Argentina support is the worst in the world so I don't know how to deal with this anymore, they won't take it nor repair it, they don't even understand english and don't get the issue from the different forums, reddit and post from users. I'm never buying a Samsung product again, this is utter bs. Samsung Argentina is a scam, and because of this firmware it feels like they just stole my money.
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20 hours ago in
Home TheaterSame problem here in The Netherlands with a Q800D. Itās definitely not just the 900 series
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19 hours ago in
Home TheaterBro, this soundbar is nothing but a brick after this update. I have literally tried everything and scoured the depths of tech tips, even the dark web couldnāt help. Guess Iām off to buy a new soundbar while we wait for some kinda response from Samsung. What a joke!
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19 hours ago in
Home TheaterExact same problem with my Q990D unresponsive in the last day or two.
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19 hours ago in
Home TheaterI have contacted Samsung support and they asked me to check power cable and swap the socket. What a bunch of jokers š¤”
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19 hours ago in
Home Theaterready for trip picture
materials needed:
-50m of duct tape
-20m of bubble wrap
-one cardboard box
-estimated cost 15euro -delivered in store!
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18 hours ago (Last edited 18 hours ago ) in
Home TheaterW Polse coraz wiÄcej zgÅoszeÅ na forach dyskusyjnych, pojawiajÄ
siÄ także artykuÅy na temat nieudolnej pomocy telefonicznej Samsunga i udawaniu, że nic o globalnej wtopie nie wiedzÄ
. W moim przypadku nie dziaÅa 930d.
Mam zgÅoszenie gwarancyjne zrobione, majÄ
odebraÄ sprzÄt do serwisu. Jednak zastanawiam siÄ czy wysyÅaÄ, bo może na dniach pojawi siÄ instrukcja producenta jak dokonaÄ domowej naprawy, o ile to w ogĆ³le bÄdzie możliwe. JeÅli nie bÄdzie możliwa aktualizacja we wÅasnym zakresie czekajÄ
Samsunga gigantyczne koszty wysyÅek i napraw.
JeÅli ktoÅ zna sposĆ³b jak w domowych warunkach przywrĆ³ciÄ poprzedniÄ
wersjÄ oprogramowania soundbara proszÄ o informacje.

