Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: yesterday)
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Jwrc
Constellation
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

354 Replies
DJaye
Asteroid
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Chatted with another rep and they are going to let me send it in. I put up more of a fuss this time. Its under warranty. They should fix it under warranty
YardiMatt
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Doesnā€™t jibe with what Iā€™ve read others experience was. Some have said they replaced their PCB (motherboard?).  

Adma
Constellation
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If this happened in the UK you would be able to contact your retailer, who are legally obliged as the seller to repair the product in reasonable time, if they cannot (Samsung being slow) then they must replace the product with a new one, no ifs or buts, it is the law.

Boyd812
Constellation
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MAKE A STATEMENT SAMSUNG

Samsunero
Constellation
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I have a 930d and Smart Things says 1016 is the latest firmware. They must have removed 1020 or it was never available for this model. I dodged a bullet, it seems. 

Matb1ack
Constellation
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It was available because it unfortunately killed my Q930D šŸ˜•

Mojo921
Constellation
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The same thing happened to me.  Working fine then turned into a VERY expensive brick!

Mojo921
Constellation
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Not quite sure how theyā€™ll push an automatic update to fix it when it doesnā€™t see the internet connection 

Samsunero
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You can update it with a USB flash drive. 

Members_xi9IYlF
Asteroid
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I think the problem is that the change prevents USB updating. Other people have tried to do it and it does not work