Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[DARKDEALX-23]

righty as there’s no official response by Samsung on this matter. If I do not receive my escalated call, regarding my right to a replacement under the U.K. Consumer Rights Act 2015. I will be going to the U.K. National Papers and also exercising my right to raise a card dispute to my card issuer to ensure I’ll get my money back. Should this poxy company unable to sort b their crappy mess out.

This means F’kd Samsung, return ‘Bricked’ Soundbar to retailer.  

[Adma]

You are absolutely right.  The retailer under the 2015 Act is fully responsible for repairing or replacing the product not the manufacturer.  They should sort out the problem for  you in good time and then fight it out with Samsung for the mess that they have caused.

[Hexes]

This is absolute **bleep**. Is firmware really not tested before sending out and bricking tens of thousands of units?

[userIGnei5PCYf]

Samsung's software side consistently excercises bad practices. Phone side is one, but there were sign of the current episode making a month or so ago. The update bricked both my Q995D and LS60D (music frame). A month ago my LS60D was unusable for a day, because Smart things wouldn't let me use it without updating Music Frame applet in the Smart Things... There however  wasn't any update and it took them day to fix the error and add that actual applet update. I very much suspect they don't to proper larger beta testing with updates or make sure that update process is handled correctly like any proper developer would.

[hengng2000]

it seems samsung has uploaded previous old version 1016 firmware back to its download site.  But my question is how am I going to upload through USB as the soundbar  service USB port is not functioning anymore.

[SarangIkhar]

Hey, I'm not able to see that previous version on the Manuals and Downloads page, can you drop the link here? 

[hengng2000]

But mine is Malaysia version as you can see is XM

https://www.samsung.com/my/support/model/HW-Q990D/XM/#downloads

[Seanlcq]

I do believe XM indicates some model for Asia/Malaysia. Don't think there's any difference between the actual one.

[SgtChrischi]

At least there is some info from a UK Samsung moderator:

 

https://eu.community.samsung.com/t5/audio-video/q990d-bricked-issue/m-p/11922976/highlight/true#M186...

[Tjc2005]

"small number of customers"

That's it, the straw that broke the camels back. They can't even be honest. This has clearly affected thousands of people, we're just the ones to kick up a fuss and Google it. Horrible, lazy, dishonest, greedy faceless company.

Last Samsung purchase ever.