Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[alexckh]

Same issue here in Taiwan. Please fix it ASAP!!

[Matb1ack]

Just to add to the list the Q930D is affected.

Mine died over the weekend 😞

Definitely the same issue.

[MetroidTalon]

Looks like US page now shows 1016, so they at least are silently confirming 1020.7 broke things. Now they need to figure out the plan. We can't continuely have some agents suggest sending it in, others get tech home calls, and others say to wait for an update.

Although in one of the txt files, it is being labeled as 1017, and the other 1016.

01017.2024-10-24 vs 01016.2024-10-18

[EdB1]

Samsung Germany aknowledged via WhatsApp chat that there are problems with Q995D. Feedback expected within 28 hours.

Very friendly support.

[Porongoso]

It's not a small number, they are lying, im on a third world **bleep** hole country like Argentina and im affected.

[Gabriel3]

Same here in Brazil, bricked soundbar with the same issues. Will be very bad if need send it to a technician, this things aren't made to be opened to maintenance. Sometimes in process, little plastics are broken, screws get lost, little cables would be broken and the probability of it get scrached is very high. So expensive equipament and it hasn't one month in my house, to take a risk of get it back deformed after repair.

[Porongoso]

same here in Argentina, or they will keep it 10 months waiting for spare parts that never arrive then they tell you it's out of warranty and that they cannot repair it even if you pay for it, because they don't have such parts, it's a mess.

[Marcocce]

Cara, você vai entrar com alguma ação? Tendo em vista que a Samsung parace não ser capaz de concertar facilmente?

[Gabriel3]

I'm waiting to see if they release a new firmware and try update via USB, if is not possible, probably mainboard would need be changed by a technician or put it on some special equipament to force update. Well, I think we have rights of refund here in Brazil, but only if they can't fix it in 30 days, I think is the only option that we have for my knowledge. If you have some idea or news, just repost, I'll read. Thanks.

[ImNotaRobot69]

Same issue with my 990D here. After chatting with tech support, I had to ship the bar to a service center. Samsung covered the shipping, but not the packaging. This whole experience has been disappointing. I thought by sticking with a well known established company when purchasing my TV and sound bar I could avoid this type of poor service. It is going to be hard for Samsung to win back any kind of trust from me after this.