JUMP TO SOLUTION Solved

Original topic:

Samsung Soundbar HW-Q80R Bluetooth disconnects after about 2 minutes

(Topic created: 11-04-2020 01:00 PM)
9022 Views
userTJRNnzWAxH
Asteroid
Options
Home Theater

My soundbar's Bluetooth can only play for les than 3 minutes befor it disconnects. I bought it from Best Buy recently and just hadn't used that feature. Before it disconnects the volume goes up and and cuts abruptly before it displays D.IN. I downloaded the SmartThings app and played a station from Tunein with the wifi and it also disconnected after about 2 minutes as well. 

I have updated it to newest version 1010.5.

plug-in version is 3.1.28

I reset it to factory settings. 
I have turned it of and on. 
made sure my wifi is fast enough (averaging 85mps)
put the phone literally next to the sound bar and it didn't help. 
paired and disconnected Bluetooth
Disconnected everything else from the sound bar. 

Nothing is helping

May anyone help. 

1 Solution


Accepted Solutions
Solution
Anonymous
Not applicable
Options
Home Theater

Thanks. Try pressing the Settings button (looks like a gear) until you see the "Init" message in the display, then see if this helps.

View solution in context

6 Replies
SamsungLK
Samsung Moderator
Samsung Moderator
Options
Home Theater

Do you have the device connected via optical cable or HDMI?




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userTJRNnzWAxH
Asteroid
Options
Home Theater

It is connected via hdmi. This happens even when its not connected via any cables. It happens in anymore as well. For example, if I'm watching from my tv via the arc HDMI on volume 20 in the standard sound mode it will stay that way for about 2 minutes and then stutters once and change the volume back to 15 and sound mode to adaptive. This happens in whatever mode, not just Bluetooth. Right now I just have to adaptive mode and volume 15 to avoid any disruptions so I can use it for the time being. 

Anonymous
Not applicable
Options
Home Theater

Please try holding the Vol- for 5 seconds, and tell me if the display shows a message. 

0 Likes
Reply
userTJRNnzWAxH
Asteroid
Options
Home Theater
Hi, 
 
No it doesn’t show any message; It just goes down to zero volume. Tried with the remote and the Soundbar itself. It just displays '0'. Thanks. 
0 Likes
Reply
Solution
Anonymous
Not applicable
Options
Home Theater

Thanks. Try pressing the Settings button (looks like a gear) until you see the "Init" message in the display, then see if this helps.

userTJRNnzWAxH
Asteroid
Options
Home Theater

That worked, thanks. 


@Anonymous wrote:

Thanks. Try pressing the Settings button (looks like a gear) until you see the "Init" message in the display, then see if this helps.