My fridge has been broken for a week. I paid for a local technician to fix it because the 3rd party technician that Samsung wanted to send out would take 5 days to get to my house. The technician figured out what part was faulty but couldn't find it anywhere in town and suspects that only a Samsung rep can get the part because they couldn't find any parts related to this fridge or newer models. I kept my original appointment with the 3rd party technician, and learned that I will be another week without a fridge. I understand that the servicer is busy fixing other Samsung fridges, but I cannot wait another week. I have medication, **bleep** milk, family lunches/dinner etc. I don't understand why they can't offer loaner fridges, mini-fridges, or the ability to allow other local repair shops access to parts. I won't ever buy another Samsung product again, I have been disappointed and stressed that I will now have to replace a $2000 medication.
Have you looked at samsungparts.com to see if the part is available? Is the door not functioning properly in that it won't close and the fridge temperature won't hold?
