BeSpoke Ice Maker slow ice making

[Ahildebrandt]

We just bought a new Bespoke fridge and the ice making only dispensed one tray of ice in 4 hours which is like 6 ice cubes. I feel like this is very slow and we can’t figure out how to make it go faster. Any help would be appreciated.

[Diaboyos]

Contact Samsung directly.

Samsung support 1-800-726-7864
Samsung text support text START to the same number.

[charcharchar123456 · Accepted solution]

If you use it for the first time, throw it away as soon as you have an ice cube for a day or two.

This is also in the user manual below.

For first-time use
• Let the ice maker make ice for 1-2 days.
• Discard the first 1-2 buckets of ice to remove impurities in the water supply system.