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Brand New 4 Door Flex - No lights in Freezer or Flex, Panel says freezer 60 deg but contents frozen

(Topic created: 02-04-2024 05:01 AM)
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g33kym0m
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Kitchen and Family Hub

We have saved and waited and finally installed our new 4-Door Flex refrigerator yesterday. But the lights in both bottom compartments aren’t working and the control panel says the Freezer is at 60 deg - but the ice and contents are frozen. Going to be honest, I’m debating returning it. I am SOOOOO disappointed and a bit disillusioned that our beautiful new refrigerator seems broken from the start 😞

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can be a cause for concern with your new fridge not functioning properly. I would recommend that if you have not already, to try a power cycle on the fridge. You can do that by unplugging for at least 10 seconds and replugging the fridge back up. If that does not solve this service will be required. You will have a couple of options based on your warranty.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can be a cause for concern with your new fridge not functioning properly. I would recommend that if you have not already, to try a power cycle on the fridge. You can do that by unplugging for at least 10 seconds and replugging the fridge back up. If that does not solve this service will be required. You will have a couple of options based on your warranty.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/