Can't remove refrigerator water filter

[Samsung_SFMUkAl]

On my refrigerator (model RSG257AARS/XAA) we can't pull down the old DA3-00003G filter to put in a new one. We can twist it clockwise and counterclockwise but it won't release downward. This filter is too large for channel lock pliers as suggested for other filters. Help!

[MsBri1 · Accepted solution]

Hello. If you haven't already, try turning off the water supply, and then turn the filter counterclockwise while pulling it out (or down).

If you are still unable to remove the filter take a look at the link below with additional troubleshooting steps.

https://www.samsung.com/us/support/answer/ANS00060149/

This link below if you need help installing your replacement filter.

https://www.samsung.com/us/support/troubleshooting/TSG01109722/

If you have completed all of the troubleshooting steps for this and still unable to remove the filter you can contact someone like a friend or family member to assist you to avoid service. 

In the event that you do need service you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/