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Original topic:

Cracked enamel and rust in oven

(Topic created: 11-30-2022 12:44 PM)
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LM Risen
Astronaut
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Kitchen and Family Hub

We have only had our Samsung slide in range for 2.5 years.  Used self-clean for the first time the day after Thanksgiving.   Suddenly have cracks running through the enamel on the bottom of the oven and a rust spot the size of a quarter.  From reading over 35 community forum comments regarding the same/similar issue, this is definitely not an isolated incidence but a defective Samsung product.  Had my GE range 23 years...no issues ever. 

 

 

 

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello, I do apologize for the inconvenience this has caused! I know how concerning that can be especially after your first self-cleaning cycle. Please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, I would love to assist you further with this issue, if possible. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello, I do apologize for the inconvenience this has caused! I know how concerning that can be especially after your first self-cleaning cycle. Please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, I would love to assist you further with this issue, if possible.