We have only had our Samsung slide in range for 2.5 years. Used self-clean for the first time the day after Thanksgiving. Suddenly have cracks running through the enamel on the bottom of the oven and a rust spot the size of a quarter. From reading over 35 community forum comments regarding the same/similar issue, this is definitely not an isolated incidence but a defective Samsung product. Had my GE range 23 years...no issues ever.
Hello, I do apologize for the inconvenience this has caused! I know how concerning that can be especially after your first self-cleaning cycle. This is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
