Original topic:

Dishwasher turns on by itself and can't be turned off

(Topic created: 01-27-2022 02:20 PM)
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userfGf5nGGP5q
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La fregadora se volvió loca, no se puede apagar y funciona sola, se pone sola en "heavy" y no hay forma de apagarla, ni siquiera desconectando la corriente. Como se soluciona eso?

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SamsungAl
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I totally understand your frustrations and am happy to help! Have you flipped the circuit breaker or unplugged the dishwasher for a few minutes to see if that "resets" it? To better assist, can you provide the full model code of the dishwasher?


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userfGf5nGGP5q
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DW80J3020US, la desconecté varias veces y cuando la conecto otra vez vuelve a lo mismo, va directo a "heavy" y funciona sola, por el teclado la apago y se enciende sola y comienza a funcionar, en estos momentos está desconectada completamente.
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SamsungTam
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Thank you for that information! Have you made sure the control panel is clean? 

 

Troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01001916/#:~:text=The%20dishwasher%20will%20st...

 

If that doesn't help the unit will require service. If the unit is out of warranty please reach out to the local service center in your area to obtain repair estimates. http://www.samsung.com/us/support/service/location

 

If the unit is in warranty and would like to get set up for service you can message any moderator for help. 


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userfGf5nGGP5q
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Thanks you so much
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userfGf5nGGP5q
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Otra pregunta: cono saber si la fregadora está en garantía aun? Cuando me moví a está casa hace 6 meses ya estaba instalada y no tengo referencia de cuando se compró y si aun está en garantía. Gracias por la ayuda
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SamsungAl
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So on the sticker that has the model and serial number, it'll have the manufacturer date. A year from that date is when the warranty goes out. If you'd like for us to check it out and give you an exact date, you can send any of the mods here a private message with the full model and serial number. I do want to let you know that if you are located outside the US, we wouldn't be able to give you an exact warranty date as we only deal with US models on this forum. If you're located outside the US, you can use the following link to locate Samsung in your area:  http://www.samsung.com/visitcountry


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userfGf5nGGP5q
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Estoy en USA. Aquí le envío la foto. Thanks
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SamsungAl
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Ah, thank you! So based on the model and serial number, the dishwasher went out of warranty on 5/31/2018.


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userfGf5nGGP5q
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Thanks so much
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