Original topic:

Error code CF-2 on Freestanding Samsung oven

(Topic created: 09-08-2023 04:44 PM)
Kitchen and Family Hub

After using my oven one afternoon, it suddenly came up on the display with the error code CF-2. A couple of hours later, it reverted back to the clock and was fine until the next afternoon, about the same time. Again it reverted back to the clock. The third day it again went to the error code CF-2 and refuses to reset for the oven to be used. This isn't even a year old and yet the manufacturer warranty ran out in May  Waste of money on my part. Can't afford another high price bill for a repair every 6 months. What can I do???? The stove is model #NE63A6711_AA-01.

1 Reply
Community Manager
Community Manager
Kitchen and Family Hub

Hey there! I totally understand your frustrations and am delighted to assist you!  I suggest turning the range off for a minute and if the error code returns, try flipping the circuit breaker off for a few minutes. In the event that the error code is still there after doing both of those power cycles, the range will need service as there may be something wrong with a circuit board in there.  You can do one of the following:


1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty(from date of purchase): 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/