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Flex duo oven - top door sticks

(Topic created: 11-21-2022 07:40 AM)
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jmc4winger
Astronaut
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Kitchen and Family Hub

Hi, we have the flex duo and to get to the top door  open we have to open the whole oven door. We can no longer just open the top door when we squeeze the handle. It used to work fine. Any recommendations or help?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I can certainly understand your frustration with your Flex Duo door not opening properly. From the information provided it's possible the door latch may be stuck in the locked position. I would recommend having a technician service the unit and would like to advise you to please refrain from forcing the door open as this can cause damage to your range. 

There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/