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Original topic:

Oven turns on broiler when I open the range door,

(Topic created: 11-15-2023 10:05 AM)
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Djpenman
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Kitchen and Family Hub

My range model number NY63T8751SS turns on the broiler when I open the range door.  

how do I stop this?

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Samsung_Moderator
Community Manager
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Kitchen and Family Hub

Hi there, That does sound concerning, we appreciate you reaching out about this. I'd first like to confirm which is engaging, the broiler heating element, or the oven light located near the element. If it is the oven light, page 15 of the user manual (linked below) can show you how to turn this off. 

https://downloadcenter.samsung.com/content/UM/202309/20230919165405511/O_01._DG68-01218A-06_IB_FULL_...

However, if it is the broiler turning on, could you confirm what, if anything, is lit up on the display panel? Lastly, have you been experiencing any other symptoms with this range? 

 

Please feel free to follow up with us directly using any contact method listed below with your full model and serial number, I would love to assist you further with this issue, if possible:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message by selecting any moderator and clicking on the chat option.

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5 Replies
userBZ9joQBM42
Constellation
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Kitchen and Family Hub

I want to stop mine as well this advertisements are so  annoying.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, That does sound concerning, we appreciate you reaching out about this. I'd first like to confirm which is engaging, the broiler heating element, or the oven light located near the element. If it is the oven light, page 15 of the user manual (linked below) can show you how to turn this off. 

https://downloadcenter.samsung.com/content/UM/202309/20230919165405511/O_01._DG68-01218A-06_IB_FULL_...

However, if it is the broiler turning on, could you confirm what, if anything, is lit up on the display panel? Lastly, have you been experiencing any other symptoms with this range? 

 

Please feel free to follow up with us directly using any contact method listed below with your full model and serial number, I would love to assist you further with this issue, if possible:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message by selecting any moderator and clicking on the chat option.

user2q9kO3iWBp
Constellation
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Kitchen and Family Hub

I have the same issue with a 2021 Samsung NX60T gas range.  Oven goes from off to on whenever the oven door is opened or closed.  Seems several people have had that issue on a variety of ranges.  Perhaps there is a common part that Samsung has been using on several ovens the past few years.  The issue is a hazard.  Perhaps Samsung should consider a recall rather than have each customer pay $200 to $300 for a technician to call.

 

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user2q9kO3iWBp
Constellation
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Kitchen and Family Hub

I might add that Samsung was very good about fixing a similar common issue with respect to our side by side refrigerator icemaker.  Turns out a specific model had a freeze up problem and Samsung replaced the icemaker and now it works great.  That kind of support for its products makes me comfortable with my Samsung TV and Gas Range.

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Mgoldsm179
Astronaut
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Kitchen and Family Hub

We just installed a flex duo induction cooktop/range. When I open the oven door the range appears to turn on the broiler. How do you make this stop?

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