I have a Samsung Flex-duo range oven NX58K9850SG/AA that has stopped working. Oven, lights and display stopped working at the same time. Burners work perfectly fine. I've read through the forums and found multiple people with the same issue but no solutions. If anyone has a fix, please reply.
Hi there, I can certainly understand the concern with your oven and control panel not working. Even though the burners are still working, this sounds like it may be a power issue. The burners on our gas models are able to function even without power. I recommend following the steps in this link to help with this.
Once these steps are completed, if the oven and control panel are still not working, the unit will require service. There are a few options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/
