Original topic:

Gas range clock frozen

(Topic created: 04-25-2022 06:51 AM)
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usern5xKgnBqsu
Constellation
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Kitchen and Family Hub

I have an NX58M6850SS/AA and the clock is frozen.  If I manually set it, then it will change.  If I open the range in Smartthings I can set the time, but once it's set, it will still be stuck, for example, if I set the clock to 2:35pm I'll come back a few hours later and it will still be stuck at 2:35pm.  I've tried everything I can think of.  I've power cycled it, and thrown the breaker and left the range off for over ten minutes.  That didn't help.  How do I fix this?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

I can definitely understand how frustrating this may be. When you manually set it, it works as intended correct? If not I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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