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Original topic:

How do you contact a real person in support?

(Topic created: 04-07-2022 11:29 PM)
userIxQAOin1mg
Astronaut
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Kitchen and Family Hub

We bought a new home with Samsung appliances.  The warranty end date is not correct as it is based on when the builder ordered the appliances (I assume) and not when we settled on the house (it's off by 6 months).  In order to change the date online they want proof of purchase.  What do I provide?  This would be alot easier to work through with a human and not a bot.  How do I get a real live talking person to go over this issue?  This is most frustrating!

2 Replies
Trisha00
Galaxy
Options
Kitchen and Family Hub
Samsung care plus customer service Google their number
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Solution
Diaboyos
Neutron Star
Options
Kitchen and Family Hub
1-800-726-7864