How to get a family hub Samsung refrigerator out of retail mode?

[userzmlrlCXZbU]

We purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?

[userSvtQGYkToR]

I can tell you right now, as a appliance salesman for Best Buy, "your retail" doesn't have a clue how to fix that!

[usermXWHiAWRui]

Hi... I have the same problem. Could someone provide me the manufacturer "password"? I have the PIN, but now the fridge is asking for a pasword. It is making me crazy!!!

@CourtneyP 

[userCFuAO5nNo8]

Rf28NHEDDSR/AA HOW TO GET PASS THE RETAIL MODE PASSWORD

[userWrUoHQ2jxk]

Ran into this myself. Here's what you do. Hold the list button (the one with three lines ) for about 3 to five seconds. That should get you to factory reset and then you can follow the prompts from there make sure you have set up a Samsung account before this and it will go a lot faster

[usermXWHiAWRui]

It doesn't work for me, do you have any other recommendations?

[user0mnzqlvaIh · Accepted solution]

I followed reddit post on "rescue mode" and that worked for me

below worked for me

Rescue mode:

1) open/run fridge manager app from family hub

2) Press and hold recent apps or home for 10 seconds

3) white screen comes up with menus - select factory reset

4) Once factory reset is done, you'll be out of retail mode.

[mordorbg]

Life saver!!!!!