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How to get a family hub Samsung refrigerator out of retail mode?

(Topic created: 11-08-2017 06:28 PM)
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userzmlrlCXZbU
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Kitchen and Family Hub

We purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?

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user0mnzqlvaIh
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Kitchen and Family Hub

I followed reddit post on "rescue mode" and that worked for me

below worked for me

Rescue mode:

1) open/run fridge manager app from family hub

2) Press and hold recent apps or home for 10 seconds

3) white screen comes up with menus - select factory reset

4) Once factory reset is done, you'll be out of retail mode.

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SamsungJam
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Kitchen and Family Hub

Could you provide the full model of the fridge?  


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userzmlrlCXZbU
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Sorry, we just took the refridgerator back to the store. Thanks

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userLRKAMqXb4r
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Kitchen and Family Hub

WHAT WAS THE SOLUTION, I HAVE THE SAME ISSUE,

 

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Courtney P
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Kitchen and Family Hub

We have the same issue.  Model RF22M9581SG.  Just had it delivered and can't get it out of Retail Mode.  What do we do?

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SamsungTam
Samsung Moderator
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Kitchen and Family Hub

@Courtney P, thank you for that. If the fridge is displaying retail demonstration videos, please click on the link for the instructions on how to turn off Retail mode.


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Courtney P
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Followed the Left/Right pattern in the link but it didn't do anything.  Still in Retail Mode.

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SamsungTam
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Kitchen and Family Hub

@Courtney P, where was this unit purchased at? Have you reached out to the retailer regarding this issue?


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userkU7QdVfd9u
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Kitchen and Family Hub

That link is dead-- please provide instructions. 

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MsBri1
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Kitchen and Family Hub

Hello there, I recommend reaching out to your retailer for the password. 


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