Original topic:

Ice Bites ice maker issues

(Topic created: 07-14-2023 03:58 PM)
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slickric54
Astronaut
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Kitchen and Family Hub

Anyone have issues with the bottom freezer ice Bites ice maker constantly saying it's full when it's not? Ours just started doing this and now it won't dump any ice. Trying to get thru to Samsung is a joke. Nothing is frozen. Can't figure out. Other Ice maker is fine.

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

I can certainly understand how frustrating this can be and am delighted to assist you!  Check your water line and make sure it's at full efficiency and no clogs in the pump. Hard water can cause buildups over time.

Most ice makers will have a sensor that will tell you when there isn't enough water, and you need to add more, but it could be broken, need replacing, or obstructed.  I suggest checking to make sure that there is no frost buildup on the back of the tray itself.  After completing those steps, take a look at the following link to reset your ice bites ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01212162/

 

 

If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

I can certainly understand how frustrating this can be and am delighted to assist you!  Check your water line and make sure it's at full efficiency and no clogs in the pump. Hard water can cause buildups over time.

Most ice makers will have a sensor that will tell you when there isn't enough water, and you need to add more, but it could be broken, need replacing, or obstructed.  I suggest checking to make sure that there is no frost buildup on the back of the tray itself.  After completing those steps, take a look at the following link to reset your ice bites ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01212162/

 

 

If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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