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Original topic:

Ice maker not makingbice on brand new Bespoke

(Topic created: 04-24-2024 04:56 PM)
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Tor2ga
Constellation
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Kitchen and Family Hub

Model FR29BB8600QLAA Bespoke fridge not making ice hours after install.  Water fill.and picture autofill are working with no issues so its not a supply problem. Temps are at 35 and 0.

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01001014/.

 

If this does not help I would recommend reaching out to the company that installed this is this could potentially be an installation issue. If it's not an installation issue then this would be something that would require service. As you have just purchased it an exchange/return would be recommended. If you are out of that time then please either send us a private message with your full model and serial number. Or call in directly at 1 (800) 726-7864 to get set up for service.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01001014/.

 

If this does not help I would recommend reaching out to the company that installed this is this could potentially be an installation issue. If it's not an installation issue then this would be something that would require service. As you have just purchased it an exchange/return would be recommended. If you are out of that time then please either send us a private message with your full model and serial number. Or call in directly at 1 (800) 726-7864 to get set up for service.