Energy AI update not available

[itsnic]

My fridge has the message that the energy AI update is not available every time I try to update it.

I reset the fridge and my network is fine for all of my other devices.

What can I do to clear the message to do an update that I can't do?

[Samsung_Moderator]

Hello! Thank you for reaching out! This could be a compatibility issue so that I may look into this can I have your full model number? You can also reach out to our SmartThings community for more help at: https://community.smartthings.com/

[Members_BiLKtj2]

I have the same update notice come up every day for about two weeks now. 

AI Energy Mode has been changed.

I hit update and it then indicates the update is not available.

Model # RF23BB8900AWAA
S/N <hidden>

[usercha4J5pJoI]

Yup, that is exactly what mine is doing. It is so frustrating

[Samsung_Moderator · Accepted solution]

After looking into this further this is a compatibility issue, the AI energy mode is not available on all Samsung fridge family hubs. I would recommend reaching out to our SmartThings community using the link provided.

https://community.smartthings.com/

[usercha4J5pJoI]

Model RF24BB6900ACAA