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Original topic:

Energy AI update not available

(Topic created: 04-24-2024 04:04 PM)
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itsnic
Constellation
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Kitchen and Family Hub

My fridge has the message that the energy AI update is not available every time I try to update it.

I reset the fridge and my network is fine for all of my other devices.

What can I do to clear the message to do an update that I can't do?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

After looking into this further this is a compatibility issue, the AI energy mode is not available on all Samsung fridge family hubs. I would recommend reaching out to our SmartThings community using the link provided.

 

https://community.smartthings.com/

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! This could be a compatibility issue so that I may look into this can I have your full model number? You can also reach out to our SmartThings community for more help at: https://community.smartthings.com/

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Members_BiLKtj2
Constellation
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Kitchen and Family Hub

I have the same update notice come up every day for about two weeks now. 

AI Energy Mode has been changed.

I hit update and it then indicates the update is not available.

Model # RF23BB8900AWAA
S/N <hidden>

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usercha4J5pJoI
Constellation
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Kitchen and Family Hub
Yup, that is exactly what mine is doing. It is so frustrating
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

After looking into this further this is a compatibility issue, the AI energy mode is not available on all Samsung fridge family hubs. I would recommend reaching out to our SmartThings community using the link provided.

 

https://community.smartthings.com/

usercha4J5pJoI
Constellation
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Kitchen and Family Hub
Model RF24BB6900ACAA
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