Hello, I have a Samsung rf28jbedbsr fridge and when you open the freezer drawer the light does not come on. I've tried replacing the LED light board, as well as the freezer drawer reed switch and it still doesnt work.
What is concerning is, if I open the flexzone door slightly (flexzone is the drawer right above the freezer drawer) the freezer light will pop on for a second and turn off. It makes me think the issue is within the flexzone drawer switch or somewhere else, on the main circuit board or something. So I know the freezer drawer actual light works, but something strange is going on.
**The freezer door led light is actually housed in the bottom of the flexzone drawer, if that makes sense.
Hi there! We appreciate you sharing this. Since you have already replaced the light and it is still not working, service will be the only solution. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Hi there! We appreciate you sharing this. Since you have already replaced the light and it is still not working, service will be the only solution. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
