JUMP TO SOLUTION Solved

Original topic:

Multiple notifications for every event from smart range

(Topic created: 07-18-2022 04:50 PM)
2813 Views
userRZCcps62ch
Asteroid
Options
Kitchen and Family Hub

I recently purchased a Samsung range (model NE63A6711SS/AA) and I have it connected to SmartThings. Notifications for the range are great except that every event sends 4 notifications to my phone! I turned notifications off for now but I am hoping that someone can explain to me what I need to change so that I only get 1 notification per event.

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely see how getting four notifications for the same thing would be annoying. I recommend reaching out to our dedicated SmartThings team by calling: 1-866-813-2404. They will have the tools and resources to troubleshoot this issue, as well as answer any other questions you might have about all the Smart features on your Samsung products. We hope you'll be able to get this resolved quickly, so you can get back to enjoy these great features! 

View solution in context

2 Replies
userO8BQxWQVXQ
Astronaut
Options
Kitchen and Family Hub

Thanks good to know. I have not used the Smart app yet deciding if its worth upgrading to the $14.99  premium lifetime subscription.

 

 

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely see how getting four notifications for the same thing would be annoying. I recommend reaching out to our dedicated SmartThings team by calling: 1-866-813-2404. They will have the tools and resources to troubleshoot this issue, as well as answer any other questions you might have about all the Smart features on your Samsung products. We hope you'll be able to get this resolved quickly, so you can get back to enjoy these great features!