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Original topic:

Oven turning on warming center by itself

(Topic created: 11-23-2023 12:21 PM)
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Emekkelsen
Astronaut
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Kitchen and Family Hub

First- WE DO NOT HAVE KNOBS, it’s touch.

our warming center keeps turning off and on by itself, symptom always present after long cooking sessions.

we are not touching it, and button surface is clean. 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I can understand how concerning this is and am delighted to assist you! Have you done a power cycle of the range (turning it off for a few minutes and then turning it back on) as well as checked to make sure that it is plugged into the wall outlet? Sometimes when we work around appliances and use them a bunch, they can move from all the traffic causing them to sometimes be halfway plugged in.  If you've done these and it still turns on, I'd recommend having a service technician take a look at the range, it may be something like a sensor not working properly.  

Please feel free to contact us directly using any contact method listed below if needed in this regard:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number

Calling into Samsung directly at 1-800-SAMSUNG (1-800-726-7864)

or

Use the following link to locate a service center near you:   https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAl
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I can understand how concerning this is and am delighted to assist you! Have you done a power cycle of the range (turning it off for a few minutes and then turning it back on) as well as checked to make sure that it is plugged into the wall outlet? Sometimes when we work around appliances and use them a bunch, they can move from all the traffic causing them to sometimes be halfway plugged in.  If you've done these and it still turns on, I'd recommend having a service technician take a look at the range, it may be something like a sensor not working properly.  

Please feel free to contact us directly using any contact method listed below if needed in this regard:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number

Calling into Samsung directly at 1-800-SAMSUNG (1-800-726-7864)

or

Use the following link to locate a service center near you:   https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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