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RF18A5101SR/AA refrigerator freezer flucuates

(Topic created: 03-01-2024 07:54 AM)
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bandlou
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Kitchen and Family Hub

Our new fridge's freezer temp periodically jumps from 0F to the 20s. This is the actual temp in the freezer. Display still says 0F. I noticed it when the ice cream was soft. It has happened a couple of times in the two months since we purchased it. I turn on power freeze to get it back to zero. Any ideas? Thanks

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello there, thank you for recent purchase and reaching out to our Samsung Community. I definitely understand the concern with the temperature fluctuating within the refrigerator and would love to assist.

 

I would like to refer you our troubleshooting article here for review- https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-...

 

Ultimately, if the information provided does not properly address your concern and provide a resolution, we recommend a service technician look at the refrigerator. You can contact them directly here- https://www.samsung.com/us/support/service/

 

Please know you can also contact us directly using any contact method listed below for assistance with setting up the service:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello there, thank you for recent purchase and reaching out to our Samsung Community. I definitely understand the concern with the temperature fluctuating within the refrigerator and would love to assist.

 

I would like to refer you our troubleshooting article here for review- https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-...

 

Ultimately, if the information provided does not properly address your concern and provide a resolution, we recommend a service technician look at the refrigerator. You can contact them directly here- https://www.samsung.com/us/support/service/

 

Please know you can also contact us directly using any contact method listed below for assistance with setting up the service:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.

 

 

 

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