Original topic:

NX60T8711SS oven stopped working doesn't turn on

(Topic created: 03-02-2024 10:49 PM)
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userhcBdgt25HM
Constellation
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Kitchen and Family Hub

NX60T8711SS gas range oven won't turn on. No heat, no ignition. Unit not in demo mode.  

2 Replies
JBTechfanatic
Black Hole
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Kitchen and Family Hub
Is the child lock activated?
0 Likes
Reply
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello there, and thank you for reaching out to our Samsung Community. I definitely understand your concern and recommend for you to follow the steps to resolve this type of power issue:

 

1. Inspect the power cord 

*for your gas range, we advise testing the outlet with another item*

* if the issue is related to the outlet, Contact a licensed electrician*

 

2. Check your power supply

*depending on your model, it will need either a 120V or 240V connection*

 

The final option is to have the range serviced by a technician by using this link- https://www.samsung.com/us/support/service/ or you can contact us directly using any contact method listed below for assistance with setting up service:

 

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number.