Original topic:

Range Oven Will Not Ignite

(Topic created: 02-26-2022 10:22 AM)
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Kitchen and Family Hub

Hello- When we turn on the broiler on our gas range the igniter glows, but the broiler burner never lights. There was a slight smell of gas so you'd think it would light but nothing happens.  Any help would be appreciated!

Samsung 30-in 5 burner 5.8 cu ft Gas Range
Model # NX58K3310SS

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Samsung_Moderator
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Kitchen and Family Hub

Hello! I understand how this can be frustrating with your oven not heating, just want to confirm have you tried the steps in the link below? 

 

https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat

 

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! I understand how this can be frustrating with your oven not heating, just want to confirm have you tried the steps in the link below? 

 

https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat

 

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/