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‎11-20-2018 05:45 PM (Last edited ‎06-02-2023 05:23 PM by SamsungAl ) in
Kitchen and Family HubMy family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.
Solved! Go to Solution.
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‎02-27-2021 06:52 PM in
Kitchen and Family HubHave you checked for available software updates? Has there been any damage to the screen?
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‎02-28-2021 03:38 AM in
Kitchen and Family HubThere is no damage to the screen at all and we have tried everything imaginable (restarting with the red switch, unplugging the refrigerator, doing a factory reset only accessible with an external mouse). We purchased this refrigerator for the soul purpose and capability of the family hub and now to only be able to access that through a mouse is frustrating.
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‎03-01-2021 02:26 PM in
Kitchen and Family HubCould you send me a private message with your model and serial number? http://bit.ly/2ihPL97
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎03-16-2021 04:51 PM in
Kitchen and Family HubMy family hub touchscreen does not respond to touch since yesterday, I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.
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‎03-16-2021 06:10 PM in
Kitchen and Family HubI am sorry to hear about this. Please send the full model and serial numbers to this PM Link.
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‎03-20-2021 01:38 PM (Last edited ‎03-22-2021 08:06 AM ) in
Kitchen and Family HubPROBLEM SOLVED!!! EASY SOLUTION
I had the same problem and unfortunately the warranty was over, so called today for a technician to check the touchscreen. He unmounted it and found there a wire that was unplugged, he said it happened because a someone slammed the door and the wire get loosed. He just plugged it back and worked great again. So if your freezer warranty is no longer valid, you could ask a technician to check this out without spending much money to fix it.
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‎03-22-2021 09:58 AM in
Kitchen and Family Hub- Mark as New
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‎10-24-2021 10:19 AM (Last edited ‎10-24-2021 11:06 AM ) in
Kitchen and Family HubMODEL NUMBER: RS22T5561SR/AA
I love this Family Hub Samsung refrigerator. The only problem is that the screen kept freezing up- couldn't swipe or anything. It was unresponsive. I did all the troubleshooting steps: the red switch in the top right, unplugged for 5 minutes...etc. Nothing worked.
So I noticed in the same location as the red switch (top right of the fridge) is a USB port. I put a wireless mouse connector in the port and started using the mouse to navigate the fridge screen. I then did a reset by going to settings, and it's been working fine. I just leave the wireless usb connector in there and if it freezes up again, simply grab the wireless mouse and reset it, or just use the mouse to navigate.
I hope this helps!!
 
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‎03-21-2022 07:42 AM (Last edited ‎04-13-2022 08:31 AM by SamsungJecca ) in
Kitchen and Family HubMy screen is unresponsive to touch on my refrigerator. I have turned the screen off as some suggested but nothing has worked. Not sure I will continue to purchase Samsung appliances, they are expensive and stop working properly to soon after purchase.
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‎04-12-2022 03:31 PM in
Kitchen and Family HubThis is going to require service as the troubleshooting steps didn't work. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/