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Refrigerator family hub touchscreen unresponsive/display doesn't work

(Topic created: 11-20-2018 08:17 PM)
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userop64rKJLlo
Asteroid
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Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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usergrG36cLLRo
Asteroid
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Kitchen and Family Hub

Literally just happened to me today as well? I have a warrenty this is a brand new 2 month old fridge but why all of a sudden. Turning on but long let you swipe or any other functions. 

userop64rKJLlo
Asteroid
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Kitchen and Family Hub

Mind is out of warranty, 1 year 5 months. I called Samsung, they only scheduled a service appt that  will cost 80 dollars only for the diagnosis plus labor and parts.

usergrG36cLLRo
Asteroid
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Kitchen and Family Hub

Please let me know if they had to do something serious or was it an easy "code" reset. Also, did you turn off your power or anything prior to this happened or was it literally completely random? 

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userop64rKJLlo
Asteroid
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Kitchen and Family Hub

It was random, I have tried turning off the screen and unplugging the refrigerator but it has not helped, the screen is still unresponsive, I can’t unlock the screen.

usergrG36cLLRo
Asteroid
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Kitchen and Family Hub

Same here ok let me know what you find out please. I appreciate it!

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userop64rKJLlo
Asteroid
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Kitchen and Family Hub

I hope I can find the way to fix it, or Samsung takes care of it, it is probably a software issue. 

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user6ewk9A1MFd
Astronaut
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Kitchen and Family Hub

Mine is a week old and can not swipe screen to unlock.  What’s wrong? 

Anonymous
Not applicable
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Kitchen and Family Hub

To reset the unresponsive screen, please toggle the red switch at the top of the door. 

userSs6HhwrmXh
Astronaut
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Kitchen and Family Hub

Is there a video tutorial that shows how to do this?