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Refrigerator family hub touchscreen unresponsive/display doesn't work

(Topic created: 11-20-2018 05:45 PM)
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userop64rKJLlo
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Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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160 Replies
usera7axgYkSo2
Constellation
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Kitchen and Family Hub

I have same problem. The reset button isnt working. The whole deal around the fridge is the screen we loved to listen music and watch videos while in the kitchen. Disconnecting the fridge every day I do not think is a good practice. How it can be resolved? 

Samsung_YwoZZVw
Constellation
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Kitchen and Family Hub

Add me to the list of unresponsive touchscreens on my Samsung smart refrigerator. Yes, I have completed all the basic troubleshooting - red power switch, unplugged. This is only a month or 2 old. Guess it is due to a software update. Need assistance. 

userrNgSNke6S3
Constellation
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Kitchen and Family Hub

i have the same issue wont't let me do anything on screen and i tried everything possible to make it work. if any know how to fix it please explain thanks 

DiegoLondono
Asteroid
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Kitchen and Family Hub

I have the same problem and followed all the procedures.  Any solution?

userpRduvCVDKb
Asteroid
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Kitchen and Family Hub

I have the same issue.. its definitely the software update

what a bunch of jack asses

userST13p9Y63b
Constellation
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Kitchen and Family Hub

24 cubic ft. Family Hub™ 3-Door French Door Refrigerator in Stainless Steel

MODEL NUMBER: RF265BEAESR/AA   [edit]
The touch screen is unresponsive - did all the resets over and over - still not responding to touch. Anyone know what's up?
Anonymous
Not applicable
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Kitchen and Family Hub

We are sorry to hear about this. Please send a message to this PM Link with your email address, and we will look in to this. 

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DiegoLondono
Asteroid
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Kitchen and Family Hub

I have the same problem.  My touch screen is not working.  Any solution?

userpRduvCVDKb
Asteroid
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Kitchen and Family Hub

why do they need to send private messages ?

100s of people are complaining about the same issue

 

post the F solution over here..

 

I sent you my details too..and never got a response

useruFPXveP3hw
Constellation
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Kitchen and Family Hub

Has anyone figured it out