I have the Samsung FE710DRS oven and the top ovens broiler just randomly came on while I was in the convection baking mode. It burnt the cake I was baking. I tried it again and it seems as if the broiler stays on. Any ideas how to fix this?
Hi there, We appreciate you reaching out about this. I can definitely understand the concern with the broiler turning on when it is not selected. If there are no error codes on your display panel, we would first recommend a power cycle of the unit. You can do this by either unplugging the unit or flipping the circuit breaker. You'll need to leave it disconnected for a full minute before plugging it back in or flipping the breaker back. Once these steps are completed, if the broiler is still turning on when not selected, the unit will require service. There’s a couple options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/
